Returns & Exchanges

We want you to love your Merino wool essentials, which is why we offer a 90-day return policy for all unworn and unwashed items. If your gear isn't the perfect fit for your next adventure, we make the exchange or refund process simple and transparent.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; make sure to get a tracking receipt for your records to ensure a smooth transit.

4

Receive Your Refund

After our warehouse team inspects the returned garments, we will process your refund to your original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing